Privacy Policy

1. Introduction

FutureCrafts GmbH ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website futurecrafts.world or use our services. This policy applies to all data we collect from users in the European Union and complies with the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for your personal data is:

3. Data Collection

We collect various types of information to provide and improve our services. The data we collect includes:

Personal Information

• Name and contact details (email address, phone number, postal address)
• Company information and job title
• Communication preferences
• Information provided in contact forms or during consultations

Technical Information

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

4. How We Use Your Information

We process your personal data based on the following legal bases under GDPR and use of your data for the following purposes:

Service Provision (Contract Performance)

• To provide IT infrastructure services and support
• To respond to your enquiries and service requests
• To manage our business relationship with you
• To process payments and maintain accounts

Legitimate Business Interests

• To improve our website and services
• To analyse usage patterns and optimise user experience
• To send relevant business communications
• To ensure network and information security

Legal Compliance

• To comply with applicable laws and regulations
• To maintain records as required by law
• To respond to legal requests and prevent fraud

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• With trusted service providers who assist us in operating our business (under strict confidentiality agreements)
• When required by law or to protect our legal rights
• In connection with a business transaction (merger, acquisition, or sale of assets)
• With your explicit consent

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Contact form submissions: 3 years from last contact
• Client data: Duration of business relationship plus 7 years for legal compliance
• Website analytics data: 26 months
• Marketing communications: Until you unsubscribe or withdraw consent

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at privacy@futurecrafts.world or +49 691182265. We will respond to your request within one month.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Staff training on data protection and security
• Incident response procedures

9. International Data Transfers

As we operate primarily within the European Union, your personal data is generally processed within the EU/EEA. If we need to transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Your explicit consent

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. For detailed information about our use of cookies, please refer to our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. In Germany, you can contact your local data protection authority or the Federal Commissioner for Data Protection and Freedom of Information.

14. Governing Law

This Privacy Policy is governed by German law and the General Data Protection Regulation (GDPR). Any disputes arising from this policy will be subject to the jurisdiction of German courts.